This Privacy Policy explains how nelyssia.shop (“we,” “us,” or “our”) gathers, utilizes, and shares your Personal Information when you visit or purchase from our website.

Contact Information

For inquiries, further details about our privacy practices, or to lodge a complaint, reach out to us via:

  • Email: support@nelyssia.shop
  • Phone: +1 (551) 688-3306
  • Address: 179 Manhattan Ave, Jersey City, New Jersey 07307, United States

Collecting Personal Information

We collect specific information about your device, your interactions with our site, and data necessary to process your purchases. Additional information is gathered if you contact us for customer support. “Personal Information” refers to any data that identifies you as an individual.

Device Information

  • Purpose: To optimize our website and analyze site usage.
  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processor, Shopify.
  • Data Collected: Web browser version, IP address, time zone, cookie data, viewed products or pages, search terms, and site interactions.

Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, provide invoices, and offer customer support.
  • Source: Provided during the purchase process.
  • Disclosure: Shared with our processor, Shopify.
  • Data Collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose: To provide customer support.
  • Source: Provided by you.
  • Data Collected: Name, shipping address, email address, and phone number.

Minors

Our website is not intended for individuals under 21 years old, and we do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to help provide our services and fulfill our contractual obligations. For instance, we may share your information to comply with legal requirements, respond to legal requests, or protect our rights.

Using Personal Information

We use your Personal Information to offer our services, including product sales, payment processing, order shipping, and updates on our products and offers.

Lawful Basis

Under the GDPR, if you are an EEA resident, we process your Personal Information based on:

  • Your consent,
  • Contractual obligations,
  • Legal compliance,
  • Protection of vital interests,
  • Public interest tasks,
  • Legitimate interests that do not override your rights.

Retention

We retain your Personal Information for our records when you place an order unless you request its deletion. For more information on your right to erasure, see the ‘Your Rights’ section below.

Your Rights

GDPR (EEA Residents)

  • Access your data
  • Port your data
  • Correct, update, or erase your data
  • Object to automated decision-making
  • Request data transfer outside of Europe

CCPA (California Residents)

  • Access your data
  • Port your data
  • Correct, update, or erase your data
  • Designate an authorized agent for requests

Cookies

We use various types of cookies to enhance your browsing experience. Cookies remember your actions and preferences and provide information on site usage. You can manage cookies through your browser settings, though this may affect your user experience.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals from your browser.

Changes

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Please review this policy periodically for updates.

Get In Touch

  • Email: support@nelyssia.shop
  • Phone: +1 (551) 688-3306
  • Address: 179 Manhattan Ave, Jersey City, New Jersey 07307, United States