FAQ’sFrequently Asked Questions (FAQs) – nelyssia.shop
Welcome to our Frequently Asked Questions (FAQs) page. Here you’ll find answers to common questions about our policies, including Shipping, Returns, Refunds, and Cookies. If you need further clarification or have additional questions, please contact us at support@nelyssia.shop.
Shipping FAQs:
Q1: What is the estimated delivery time for my order?
A: Delivery times depend on your location and the selected shipping method:
- Handling Time: 0-1 business days (Monday-Friday)
- Transit Time: 0-1 business days (Monday-Friday)
- Order Cutoff Time: 6:00 pm (GMT-5:00) Eastern Standard Time (New York)
For more details, please refer to our Shipping Policy.
Q2: How can I track my order?
A: You can track your order using the tracking number provided in your Shipment Confirmation email, sent once your order is dispatched. For step-by-step tracking instructions, please visit our Shipping Policy.
Returns and Refunds FAQs:
Q3: Can I return an item if it doesn’t meet my expectations?
A: Yes, we offer a 30-day return policy. To initiate a return, ensure the item is unused, undamaged, and in its original packaging with labels intact. For detailed return instructions, please visit our Returns and Refund Policy.
Q4: How long does it take to receive a refund after I return an item?
A: Refunds are typically processed within 7 business days of receiving your returned item. The exact timeframe may vary based on your payment provider’s policies. For more information, please review our Returns and Refund Policy.
Cookies FAQs:
Q5: What are cookies, and why does your website use them?
A: Cookies are small text files that enhance your browsing experience by remembering your preferences and analyzing website traffic. We use cookies to improve your experience, personalize ads, and more. For details on managing cookies or more information, visit our Cookies Policy.
Q6: Can I disable cookies on your website?
A: Yes, you can customize the types of cookies stored on your device through your browser settings. Each browser offers methods for blocking or restricting cookies. Refer to our Cookies Policy for detailed instructions.
General FAQs:
Q7: How can I contact your customer support team?
A: You can reach our dedicated customer support team at support@nelyssia.shop. We’re here to assist with any questions or concerns.
Q8: Where can I find more information about your policies?
A: For comprehensive details on our policies, including Shipping, Returns, Refunds, and Cookies, please visit the respective policy pages on our website.
We hope these FAQs have addressed your inquiries effectively. If you need further assistance or have specific questions not covered here, please don’t hesitate to contact us. Your satisfaction and understanding are important to us.
Get In Touch:
- Email: support@nelyssia.shop
- Phone Number: +1 (551) 688-3306
- Business Address: 179 Manhattan Ave, Jersey City, New Jersey 07307, United States