Duration of Policy

Our return and refund policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • Unused
  • In the same condition as when you received it
  • In its original packaging

Documentation Required

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Damaged on Arrival

If your product arrives damaged, please take photos and videos and send them to our customer support at support@nelyssia.shop. After verification, you can choose to receive a replacement product or a full refund.

Defective or Broken After Use

If your product is defective within 30 days of receipt, you can return it at your expense, and we will issue a store credit for the full amount.

Change of Opinion

You have 30 days from receipt to return the product. Contact us at support@nelyssia.shop to get a return address. We accept returns only for unused, unwashed products in their original packaging.

Wrong Product

If you received the wrong product, you have 30 days to return it at our expense for a full refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 5 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and still have not received your refund, please contact us at support@nelyssia.shop.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@nelyssia.shop.

Get In Touch

  • Email: support@nelyssia.shop
  • Phone: +1 (551) 688-3306
  • Address: 179 Manhattan Ave, Jersey City, New Jersey 07307, United States