Delivery Area: We provide shipping services throughout the United States.
Shipping Costs: All orders qualify for free shipping.
Estimated Delivery Times:
- Handling Time: 0-1 business days (Monday-Friday)
- Transit Time: 0-1 business days (Monday-Friday)
- Order Cutoff Time: 6:00 pm (GMT-5:00) Eastern Standard Time (New York)
Order Tracking: After your order is shipped, you’ll receive an email containing a tracking number. Please allow up to 48 hours for the tracking information to update. You can track your order on our Tracking page.
Delivery Issues: If your order has not arrived within 15 days of receiving your shipping confirmation, please contact us at support@nelyssia.shop with your name and order number.
Returns: We accept returns within 30 days of delivery for items that are unused and in their original condition. Return shipping costs are the responsibility of the customer.
Damaged Items: If your order arrives damaged, please email us at support@nelyssia.shop with your order number and a photo of the damaged item. We will assist you promptly.
Order Cancellation: You can cancel your order within 24 hours of placing it directly from your confirmation email. For cancellations after 24 hours, please email support@nelyssia.shop.
Lost or Missing Items: If you believe an item is missing from your order, please contact our customer support team at support@nelyssia.shop for assistance.
Get In Touch:
- Email: support@nelyssia.shop
- Phone Number: +1 (551) 688-3306
- Business Address: 179 Manhattan Ave, Jersey City, New Jersey 07307, United States